Ticketfly, an Eventbrite-owned ticket service, was hacked on May 31. Hackers disabled the website and the company’s ability to sell tickets and carry out business as usual. In the meantime, the hackers stole personal information from millions of customers.
The company referred to this interruption of service as a “cyber incident.” This incident was an inconvenience. The company is still trying to regain control and navigate this breach of security. When trying to access the website, customers are currently brought to a page that states: “We’re working to bring ticketfly.com back up as soon as possible. In the meantime, we encourage you to keep checking in on your favorite venue/ promoters’ websites, social media channels, or box offices. Shows are on and tickets are available online and onsite.”
Fans have been reassured that there are still shows and ways to get access to tickets. However, their personal information is no longer personal.
Hackers were able to get their hands on customer information and they have released it to the public. The company described this occurrence, “some customer information has been compromised as part of the incident, including names, addresses, emails, and phone numbers of Ticketfly fans.”
It’s been reported that the Ticketfly hacker has released over 26 million email addresses to a public server. These customer’s information has been made easily accessible. Fortunately, credit cards and passwords were not part of the “compromised” data. However, “the hacker has threatened to post more data, presumably if their ransom demands are not met.”